Privacy Policy

Policy purpose and our promise to you

This Privacy Policy describes how Kneat.com, inc and its affiliated companies (collectively, “Kneat,” “we,” “our,” and “us”) collects, stores, uses and discloses your personal data. This Policy applies to Kneat websites (kneat.com, validateconference.com, stateofvalidation.com).

Kneat promise to:

• collect, use and store your personal data in a safe and secure way.
• only use your personal data for the specific purposes stated.
• keep you informed about how we use your information and how your information is shared.

Who we are and how to contact us

Kneat is a validation software developer. We enable regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions.

You can contact us for any queries about our processing of your personal data in our capacity as data controller using our contact details:

• by email at [email protected]
• by post addressed to our Limerick office as follows: Kneat Solutions, Unit 7, Castletroy Business Park Plassey Park Road, Castletroy Limerick, V94KW28, Ireland. Please ensure that the letter is addressed to the attention of Kneat’s Data Protection Team.

What personal data we collect and why and how we process it

When you browse our website

• Personal Data: we process information about your device and your usage. The information collected may include your IP address, device type, browser type, broad geographic location (for example, country or city-level location based on your public IP address), performance, and other usage and technical information. We also collect information about how you interact with our websites (for example, referring web page, pages visited, features used). Some of this information is collected using cookies and similar tracking technology, as further explained in our Cookie Policy.
• Purpose: we process it to provide Kneat.com to you, to improve the quality and relevance of our website to our visitors, better understand our customers’ profile, to improve our customer journey and marketing capabilities and to ensure the security of the page (e.g. verify if a user is a bot).
• Legal Basis: your consent to send you the page you asked us for and to have your usage data processed for analytics purposes. Our legitimate interests to optimize our website, improve our marketing capabilities and our understanding our customers’ profile and to maintain the security of our page, specifically your IP address, as well as our legal duty under the GDPR to ensure the security of processing.
• Data Processors: for assisting us in the optimization of our website, in the improvement of our marketing capabilities and understanding of our customers’ profile we are currently using Hubspot, Dreamdata and 6sense.
• Third Country Transfers: none directly but our Processor store your data within its data centre in the USA.

When you sign up to our newsletter

• Personal Data: we process your name, business email and (country level) location.
• Purpose: we process it to deliver our newsletter to you.
• Legal Basis: your consent to have your data processed for receiving our newsletter.
• Data Processors: for managing our newsletters we are currently using Hubspot.
• Third Country Transfers: none directly but our Processor store your data within its data centres both within and outside the EEA/EU.

When you request to book a demo of our software

• Personal Data: we process your name, business email, business phone number, job title, organisation name and (country level) location.
• Purpose: we process it to schedule a demo of our software.
• Legal Basis: your consent to have your data processed for registering you to a demo of our software.
• Data Processors: for our software demo service, we are currently using Hubspot.
• Third Country Transfers: none directly but our Processor store your data within its data centres both within and outside the EEA/EU.

When you book one of our courses on Kneat Academy

• Personal Data: we only process your name and business email.
• Purpose: we process it to allow you to register to our Kneat Academy courses.
• Legal Basis: your consent to have your data processed for being registered to one of our courses.
• Data Processors: for managing the Kneat Academy courses we are currently using Arlo.
• Third Country Transfers: none. We store your data within the EEA/EU.

When you provide your details to be contacted by us (‘call back’)

• Personal Data: we process your name, business email, business phone number and (country level) location.
• Purpose: we process it to allow us to arrange a call back with you.
• Legal Basis: your consent to have your data processed to be contacted by us.
• Data Processors: for managing our call back service we are currently using Hubspot.
• Third Country Transfers: none directly but our Processor store your data within its data centres both within and outside the EEA/EU.

When you contact us for customer support

• Personal Data: we process your name, business email, phone number and any information that you voluntarily provide in your customer support ticket.
• Purpose: we process it to provide you customer support.
• Legal Basis: your consent to have your data processed for receiving customer support.
• Data Processors: for managing our customer support tickets we are currently using Zendesk.
• Third Country Transfers: none directly but our Processor store your data within its data centre in the USA.

When you register to one of our webinars

• Personal Data: we process your name, business email, business phone number, job title, your company name and (country level) location.
• Purpose: we process it to register you to one of our webinars.
• Legal Basis: your consent to have your data processed for registering to one of our webinars.
• Data Processors: for managing the registrations to our webinars we are currently using Vimeo.
• Third Country Transfers: none. We store your data within the EEA/EU.

When you provide feedback to one of our webinars

• Personal Data: we process your name, business email, business phone number and (country level) location.
• Purpose: we process it to record your feedback (if you opt to not leave it anonymously) to one of our webinars.
• Legal Basis: your consent to have your data processed for having your feedback recorded (if you opt to not leave it anonymously).
• Data Processors: for managing our surveys we are currently using SurveyMonkey.
• Third Country Transfers: none. We store your data within the EEA/EU.

When you apply for an open job position via our career page

• Personal Data: we process your name, business email, business phone number, address, cover letter (optional) and CV (that includes work and educational history), desired salary. Please note that, if you reach the offer stage of our recruitment process, we will verify the information and documentations you have provided, including through confidential reference checks, identity checks and, where allowed, background checks and conduct searches. More detailed information about this processing activity will be provided whether you reach the offer stage.
• Purpose: we process it to review your job application and to communicate with you during the recruitment process.
• Legal Basis: your consent to have your data processed for having your job application managed.
• Data Processors: for managing our recruitment process we are currently using BambooHR.
• Third Country Transfers: none directly but our Processor store your data within its data centre in the USA.

When you interact with our chatbot

• Personal Data: we process your name, email address, job title (if provided by the user), company name (if provided by the user), phone number (if provided during the chat), IP address, device information and chat transcripts (including any additional personal information shared by users during interactions). Please do not provide any confidential information or sensitive personal data.
• Purpose: we process it to allow the chatbot to provide personalised answers to your questions.
• Legal Basis: your consent to have your data processed for having our chatbot answering your questions.
• Data Processors: for managing our chatbot we are currently using Salesloft (Drift).
• Third Country Transfers: none directly but our Processor store your data within its data centre in the USA.

Personal data processed for analytics

In addition to the above-mentioned data processing activities, we process business card details (name, business email, business phone number and job title), IP address and website usage data to carry out analytics whose goal is to:

• better understand our customers’ profile,
• improve our customer journey and marketing capabilities,
• identify potential customers, opportunities, and potential new product areas,
• optimize our website, and
• provide us with general business intelligence, including through the use of automated means such as artificial intelligence technology.

To do achieve these goals we use 3^rd party analytics service providers (Dreamdata and 6sense).

Cookies

This Website uses cookies to improve the user experience and ensure that it is functioning effectively. For a description of the cookies used on our website, and how these affect you please read our Cookie Policy

How will my data be transferred?

It may be necessary to transfer, store and process your personal data in the United States or any other extra EEA country in which we or our affiliates, subsidiaries or data processors maintain facilities.
In this case, we will ensure that:

• The data is transferred on the basis of an adequacy decision of the European Commission in accordance with Article 45 GDPR. This certifies that the country where your data is being transferred guarantees a level of protection of personal data equivalent to that in the European Union, or
• We rely on appropriate safeguards including the assessment of need for supplementary measures and the implementation of Standard Contractual Clauses in accordance with Article 46 GDPR, or
• The organisation with whom we share your data is certified under the EU-US Data Privacy Framework (if the data is shared with an organisation that processes it in the United States).

Minors

Our site, products and services are all directed to people who are above the age of 18. In the event that we become aware that a user under the age of 18 has shared any Personal Information, we will discard such information. If you have any reason to believe that a minor has shared any personal information with us, please contact our Data Protection Team.

What rights do I have over my personal data?

As a data subject, you have the right to:

• information about the processing of your personal data;
• obtain access to the personal data we hold about you;
• ask for incorrect, inaccurate or incomplete personal data to be corrected;
• request that personal data be erased (unless an exception applies);
• object to the processing of your personal data;
• request the restriction of the processing of your personal data in specific cases;
• receive your personal data in a machine-readable format and send it to another controller (‘data portability’);
• withdraw your consent (when you have given us your consent for processing your data, e.g. when subscribing to our newsletter); and
• submit a complaint with your local data protection authority.

To exercise your rights or if you have any data protection questions in relation of Kneat’s products, please contact our Data Protection Team at [email protected]

If you want to make a compliant

If you are unhappy with the way we collect, use, keep and share your personal data, please tell us. You can contact our Data Protection Team at [email protected]

If you are not satisfied with our response, you can take your complaint to the Data Protection Commission in Ireland. You can do this by:

• visiting their website at www.dataprotection.ie
• writing to Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.

Changes to this Policy

This policy is kept under review and is subject to change. We recommend that you regularly visit our website to ensure that you are consulting the latest version of the document. You can find a reference to the date of the last update on the top of this policy.