Customer
Merck Sharp & Dohme
Industry
Pharmaceutical
use cases
50%cycle time reduction
46%process steps reduced
We were able to demonstrate over 50% cycle time reduction…and process simplification from 15 steps to 8 … because of Kneat we minimized the number of systems we used from 5 to 2.
The challenge
MSD relied on hybrid validation methods combining paper and outdated systems, creating inefficiencies like manual workflows, disconnected processes, and delays. COVID-19 highlighted the urgent need for a remote-friendly, digital solution to streamline global operations.
The solution
MSD partnered with Kneat to digitize validation across 27 sites. A phased deployment was adopted, progressing from pilots to full-scale implementation. Kneat's user-friendly SaaS solution enabled real-time data sharing, streamlined processes, and improved collaboration.
The results
The deployment reduced validation cycle times by 50%, simplified processes from 15 to 8 steps, and consolidated systems from 5 to 2. This transformation drove significant financial value, improved efficiency, and fostered scalability, becoming foundational to MSD’s operations.
Discover how MSD digitalized validation globally
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