Account Manager

New Opportunity

Position Summary

Become part of an exciting, passionate and fast paced team. At Kneat, we cultivate a fun, self-organised, multi-disciplinary environment that nurtures individual growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

 

Primary Responsibilities Include

  • Ensuring that Kneat’s customers get maximum value from Kneat’s products.
  • Coordinating, facilitating and performing professional services.
  • Customer process mapping and implementation in the Kneat software platform.
  • Kneat software deployments and upgrades.
  • Kneat pre and post-sale support to global sales team and potential customers.
  • Customer and partner training on use and configuration of the Kneat system.
  • Development and Maintenance of training materials including customer specific and generic work instructions.
  • Acting as the primary contact for customer support.
  • Acting as Subject Matter Expert regarding Kneat’s products and other relevant areas of expertise such as customer processes, – Manufacturing, Validation, C&Q, Quality management.
  • Ensuring that Kneat agreed customer Service Level Agreements are met.
  • Working closely with Product Owners and Product Development personnel to assist delivery of any product enhancements and new feature requests.
  • Proactively identifying areas of business process improvement designed to enhance the Kneat product and its delivery capability, leading to enhanced overall customer satisfaction.
  • Owning support issues and incidents until resolution and act as primary support liaison between company and customer.
  • Supporting global sales team.

 

Skills and Experience

  • Relevant experience in the Life Sciences Industry. An understanding of project management and processes such as Validation (including computer system Validation), Manufacturing and Quality management.
  • Excellent communication skills, both verbal and written
  • Strong organisational, time management and problem solving skills.
  • Must have a positive nature, can-do attitude and be a team player.
  • Customer orientated and capable of acting on own initiative.

 

Qualifications

  • Degree in relevant discipline, (Engineering or Science)

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